Good Customer Service Stinks
Good customer service isn’t good enough and you might not even have that. Back in the early 90s, Patty Smyth and Don Henley recorded a song called “Sometimes Love Just…
How to Build Untiring Customer Loyalty
Customer loyalty is essential to strong sales. After all, it’s easier to get repeat sales than it is to convince a new consumer to buy from you. But customer loyalty…
5 Great Lessons from Customer Service Mistakes
A cruise ship captain once said, “There’s always a weird person at your dinner table. If you’re sitting with several couples and you can’t figure out who the weird one…
6 Ways to Build Long Lasting Customer Relationships
In this age of consumerism, there’s a choice for every product. You alone do not hold a monopoly on your product— customer is king. For a business to be sustained…
Creating a Memorable Shopping Experience This Holiday
What is one benefit your brick-and-mortar business has over online sellers? This is an important question to ask to influence more people to shop small or shop local this holiday…
Is Your Idea of Good Customer Service Holding Your Business Back?
Good customer service is not answering questions you should know the answer to. It’s also not finding out the answer if you don’t know it. Good customer service isn’t meeting someone…
Take the Friction Out of Doing Business with You
Do you want more customers? Then you need to remove the friction behind doing business with you. Even if you have great customer service, support, and sales, you may have…
19 Inexpensive Ways to Surprise and Delight Your Customers
Your marketing is finally paying off. Someone is trying your business out for the first time. Hurray! That’s not the moment when you want them to have a mediocre experience.…